Using Pix

Are there technical prerequisites? What should I do if I encounter an error?

A problem with the platform?

What do I do if I have a problem with a file to be downloaded in a Pix question?
I don’t have the right software to open the file in a Pix question on my computer. What should I do? No fee-paying or proprietary software is required to p...
Mon, 26 Apr, 2021 at 5:13 PM
I can’t resume a test. Is this normal?
The level you have achieved in a skill is related to the number of correct answers you’ve given (and the number of pix earned in that skill). If you can&#x...
Mon, 26 Apr, 2021 at 4:59 PM
What do I do if I encounter an error on the website?
The first thing to do is to reload your page. If you leave a page with a customised test that has been started, don’t panic. Pix will remember it and you ca...
Wed, 28 Apr, 2021 at 5:09 PM
What do I do if I encounter an error in a question?
If you encounter an error in a question or in its answer, please let us know so we can fix it. To do so, you simply have to click on "report a problem&...
Mon, 26 Apr, 2021 at 5:28 PM
Why can’t I reach the next level?
You can improve your score with the “Resume”, “Try again” and “Reset” features. However, the Pix framework is dynamic: we are always adding new questions, a...
Mon, 26 Apr, 2021 at 5:30 PM